1. Unworn Items: The item must be in unworn, unused condition. We understand that you’re excited to try on your new gear, but please ensure it’s not worn or washed before requesting a return for quality issues.
2. Clear Proof of Defect: Photos must clearly show the defect or quality issue. This helps us understand exactly what went wrong and prevents any confusion. Please make sure the issue is visible in the images.
3. Customer Mishandling: The guarantee does not cover damages that arise from customer mishandling, such as improper washing, stains, or general wear and tear. We know streetwear takes on a life of its own, but any damage caused by misuse isn’t covered under this guarantee.
4. Timely Notification: Remember, you must contact us within 10 days of receiving your order. After this period, we won’t be able to process your claim.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Ideal and prepaid debit cards.

We accept a variety of secure payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay
• Shop Pay
• Unionpay

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

Currently, we only accept one payment method per order. If you need to use more than one payment method, you may want to split your order into two separate transactions.

For the time being we do not. We will be looking to integrate with Klarna, Afterpay, and Affirm in the future which allow you to split your payment into multiple installments.

When returning a parcel please follow the process below. Be Aware that you have a 15 day window for returns.

1. Contact Us to Start the Return

If you wish to return your item, the first step is to reach out to our support team at support@vexlly.com. Please include the following details in your email:

• Order number
• Item(s) you wish to return
• Reason for return (e.g., size, fit, or other)

Once we’ve received your request, we’ll confirm whether your return is eligible based on our return policy and provide you with further instructions.

2. Repackaging Your Item

Before sending it back, please make sure the item is in its original, unworn condition with all tags and labels attached. Carefully repackage your item to ensure it is returned in good condition—avoid using the original packaging if it’s been damaged. A secure, padded envelope or box is recommended for protection during transit.

3. Print Your Return Label

Once we’ve confirmed your return, we will provide you with a return shipping label and the return address via email. You will need to print this label out and attach it securely to your package.

4. Pay for Return Shipping

Please note that return shipping costs are the responsibility of the customer. You can use your preferred postal service or carrier. We recommend choosing a service that provides tracking to ensure your return is safely delivered back to us.

5. Drop Off at the Post Office

Take your securely packaged item, with the return label attached, to your nearest post office or drop-off location. Make sure to get a receipt with a tracking number for your records.

6. Send Us the Tracking Information

Once you’ve sent your return package, please email us the tracking number to support@vexlly.com. This helps us keep an eye on your return and ensures it’s processed as soon as it arrives.

7. We’ll Process Your Return

Once we receive your returned item and confirm it meets our return policy, we’ll process your refund or exchange as requested. This usually takes 5-7 business days after receiving the return. The funds will be credited back to your original payment method.

After we receive and inspect the product we will intiate the refund right away. It can taking 3-5 business days to reflect on your banking account

• Order processing takes 1-5 business days, depending on the volume of orders. Once your order is processed, you’ll receive a tracking number which can be tracked here.
• United States & Canada: 7-28 business days.
• United Kingdom & Europe: 12-27 business days.
• Australia & New Zealand: 12-25 business days.
• Other Global Destinations: 15-35 business days 

Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order here

Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the bottom of this page. Don't be afraid to contact us or shoot us an email.