Refund Policy

At Vexlly, we’re committed to making sure you love what you ordered. If something’s not quite right, we’ve got you covered. Here’s everything you need to know about our refund policy:

1. Refund for Lost Packages

If your package is lost in transit, we will issue a full refund once the shipping carrier officially declares the package lost. We’ll need to wait for carrier confirmation before proceeding, but we’ll keep you updated along the way.

2. Refund for Damaged Items

If your item arrives damaged, we will issue a full refund once we’ve confirmed the damage. Please send us a photo of the damaged item(s) within 7 days of receiving it. Once we’ve verified the issue, your refund will be processed.

3. Refund for Delayed Delivery (No Delivery Within 30 Days)

If your order hasn’t been delivered within 30 days of shipment, we’ll refund you in full. Just reach out to us, and if the package still hasn’t arrived, we’ll take care of the refund process.

4. General Refund for Sizing Issues or Product Dissatisfaction

If you’re not happy with your item due to sizing issues or simply don’t love it, you can return it for a full refund. Just send the item back to us within 15 days of receiving it, as long as the following conditions are met:

• The item must be unworn, unwashed, and undamaged.
• The product must be in its original packaging with the original product labels/tags still attached.

Once we receive the item and confirm it meets these conditions, we’ll process your refund. Be advised that the customer is responsible for freight payment for these returns. 

5. Refund Process

Refunds will be issued to the original payment method used for the purchase once we receive the item and verify it meets the return criteria. Please allow 3-5 business days for the funds to appear in your account, depending on your bank.

6. Quality Guarantee – We’ve Probably Said This Before, But It’s Worth Repeating!

If you haven’t heard, we operate under a strict quality guarantee policy. This means if the item is defective or of poor quality, you have 10 days from receipt to notify us to qualify for a refund without needing to return the item. Yes, you’ve probably heard this a thousand times by now, but we stand by it because we believe in our meticulous craftsmanship and quality vetting process. We want to make sure you don’t waste any of your precious time standing in return queues for products that fall short of expectations. Our goal is simple: we want you to love what you ordered. If it doesn’t meet our high standards, we’ll make it right—no strings attached. Just send us a photo of the quality issue, and we'll deal with the rest.

We ask that the item is unworn when you send the photo so we can account for any other factors that could have affected the product. No stress, no fuss, just a fast resolution.

7. How to Initiate a Refund Request

To request a refund, simply contact us via email (support@vexlly.com) or by using the contact page below within the specified timeframes and include your order number and any necessary documentation, such as photos of damaged items or tracking information for lost packages. We’ll take it from there!

We’re here to ensure your experience is as smooth as possible and will work to make it right whenever needed. If you have any questions or need assistance, don’t hesitate to reach out! We offer a full refund if the order is canceled before shipment. You should send an order cancellation request to our customer service team via email at support@vexlly.com

8. Order Cancellation

We offer a full refund if the order is canceled before shipment. You should send an order cancellation request to our customer service team via support@vexlly.com

After receiving your order cancellation request, we will cancel the order and process a refund to your payment method.