Quality Guarantee Policy
Our Quality Guarantee: Because We Are Just That Customer Obsessed
At Vexlly, we don’t just make clothes—we craft them with precision, care, and an unwavering commitment to quality. Every stitch, every seam, and every fabric choice is made with one thing in mind: to deliver streetwear that not only looks great but feels amazing and stands the test of time. Our dedication to detail is what sets us apart, and it’s what ensures you get gear that lives up to the hype. We obsess over quality, so you don’t have to.
We’re so confident in the craftsmanship of our streetwear that we offer a guarantee most people would call insane: If your item arrives defective or doesn’t meet our quality standards, you’ll get your money back—and here’s the kicker—you get to keep the item too. No fine print, no hidden conditions, just a straightforward promise that you’ll love what you bought. But of course, there are a few things we need to mention to ensure everything’s handled smoothly.
How It Works:
If your item doesn’t meet our high-quality standards, you have 10 days from the date of delivery to notify us. Simply reach out to our customer service team, and provide clear photos showing the defect or quality impairment. This helps us evaluate the issue and ensure we're addressing it appropriately.
We’ll review the photos, and if the defect is deemed to be a result of our craftsmanship (and not due to mishandling), we’ll initiate your refund process immediately. And yes, you get to keep the item as well. That’s how confident we are in the quality of our streetwear!
Our Commitment to Quality:
At Vexlly, we take quality seriously. Before any item is shipped, it undergoes a thorough inspection by our quality control team to ensure it meets the highest standards. Each piece is checked for any defects, from stitching to fabric integrity, so that it arrives at your door in perfect condition. We don’t just ship out any gear—we make sure it’s in its best and most optimal state.
We believe in quality you can feel—and wear—day in and day out. If for any reason we’ve missed the mark, we’ll make it right. We’re here to deliver the best for our community, and your satisfaction is our priority.
Conditions:
To ensure the process is fair for both sides, we ask that the following conditions be met:
- Unworn Items: The item must be in unworn, unused condition. We understand that you’re excited to try on your new gear, but please ensure it’s not worn or washed before requesting a return for quality issues.
- Clear Proof of Defect: Photos must clearly show the defect or quality issue. This helps us understand exactly what went wrong and prevents any confusion. Please make sure the issue is visible in the images.
- Customer Mishandling: The guarantee does not cover damages that arise from customer mishandling, such as improper washing, stains, or general wear and tear. We know streetwear takes on a life of its own, but any damage caused by misuse isn’t covered under this guarantee.
- Timely Notification: Remember, you must contact us within 10 days of receiving your order. After this period, we won’t be able to process your claim.
Your Time is Precious:
We know time is your most valuable resource. You shouldn’t have to spend it waiting in long postal office return queues, dealing with the hassle of sending products back because they didn’t meet expectations. We believe that your time should be spent on what matters most to you. That’s why we’ve made our guarantee as simple and hassle-free as possible. If there’s an issue with your item, we’ll take care of it quickly and efficiently, so you can get back to what you do best. No stress. No waiting. Just results.
If you have any questions about our Quality Guarantee, don’t hesitate to reach out. We’re always happy to help and make sure your experience with Vexlly is as seamless as possible.